Hello, my name is Jeanette Wright, licensed cosmetologist, licensed instructor, salon owner, JOICO Brand Educator and a proud member of the Citywide Beautician and Barbers Association. April 8th, we had an awesome meeting. I wanted to reflect on our topic, but first, I must say, you should have been there. If you weren't there, you do not want to miss the next meetings. At the end of our meeting, we always have an educational moment, The educational moment was "The Client Experience". Establishing client trust and retaining clients through consultation, shampoo, styling and the checkout. There's many different facets of the industry that are trending. However, my forte is hair color. There are seven (7) topics that should be considered when addressing a clients request for any color service.
1) Hair Color Basics.
2) The laws of color.
3) The Remaining Pigment Contribution (RPC) or Underlying Pigment
4) Understanding The Color Palette by learning how to read the swatch chart
5) Consultation
6) Color Formulation and type of Application
7) Color system support products.
The client experience is crucial for building client relationships and keeping customers satisfied. There’s a lot of information out there about understanding artificial hair color. Therefore, we’re here to help you with the most efficient learning lesson that won’t leave you feeling lost or confused. Let’s get started.
Thank you for your time. I am Jeanette Wright, I'll Tell You What TO DO and How to Do It Correctly".
Thanks Jeanette , this is some really good information. The details were amazing. I learned a lot about "The Clients Experience ".
This is really great information